This Privacy Policy explains how B.L.U.E. (Better Living Unite Everyone) ("B.L.U.E.", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use the B.L.U.E. mobile application and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Account information: your name, email address, phone number, and password (stored in encrypted form).
Profile and service information: home or service address, service requests you create, quotes, bookings, and messages exchanged with contractors.
Location data: with your permission, we collect precise or approximate location to match you with nearby contractors and to support live job tracking. You can disable location access at any time in your device settings.
Photos and media: with your permission, images you upload to describe a service request or to complete your profile.
Payment information: payments are processed by our third-party payment processor, Stripe. We do not store your full card number; we retain only limited transaction records (amount, status, and a reference identifier).
Usage and device data: app interactions, device type, operating system, and diagnostic logs used to improve reliability.
2. How We Use Your Information
To create and manage your account and provide the core marketplace features.
To match you with relevant contractors, including AI-assisted matching based on your request details and location.
To process payments, send receipts, and maintain transaction history.
To send you transactional notifications (e.g., quote updates, booking confirmations) and, where you have opted in, marketing communications.
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
With contractors: when you submit a service request, relevant details (such as service type, description, general location, and contact method) are shared with contractors so they can respond.
With service providers: Stripe (payment processing), Expo (push notification delivery), and cloud infrastructure and AI providers that operate the Service on our behalf. These providers are bound by contractual confidentiality and data-protection obligations.
For legal reasons: when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of B.L.U.E., our users, or others.
We do not sell your personal information.
4. Your Rights and Choices
Access and portability: you can download a copy of your data from Privacy & Security → Download My Data.
Deletion: you can permanently delete your account from Privacy & Security → Delete My Account. This removes your personal data, subject to limited retention required by law or for legitimate business records.
Permissions: you can grant or revoke camera, photo library, location, microphone, and notification permissions at any time from your device settings or the in-app Permissions screen.
Communication preferences: you can opt in or out of marketing emails, push notifications, and product updates from Privacy & Security → Marketing & Notifications.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize your personal data except where retention is required for legal, tax, accounting, or fraud-prevention purposes.
6. Security
We use industry-standard safeguards including encryption in transit, hashed passwords, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by other means. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at [email protected].